Frequently asked questions (FAQ)

PAYMENT
What Payment Methods Do You Accept?
We accept all major credit cards and PayPal in our store.

How Secure Is My Personal Information?
Gokin adheres to the highest industry standards to protect your personal information. Your credit card details and personal information are encrypted during transmission using SSL technology, ensuring safe payment processing.

ORDER TRACKING
My Tracking Number Is Not Working
While 90% of orders come with a tracking number, some may not. If you need assistance, please contact us at support@gokin.store . You'll receive your tracking number via email within a few days after your order. Make sure to copy and paste the code for accuracy.

How Do I Know If My Order Has Shipped?
Once your items are dispatched, we will notify you via email and SMS. The tracking number will usually be available within a few days.

The Tracking Site Says Delivered But I Haven't Received My Package
Occasionally, tracking services mark orders as delivered when they reach the local post office. If this happens, please wait a few days for delivery or contact your local post office for assistance.

SHIPPING & DELIVERY
Do You Ship Internationally?
Gokin ships worldwide every day, covering most regions.

How Long Does It Take for My Order to Ship?
Orders typically leave our warehouse within 1-3 days. You'll receive an email notification when your items are shipped.

My Order Did Not Arrive on Time, What Should I Do?
If your items do not arrive within 45 business days from the purchase date, please contact support@gokin.store

How Long Does Shipping Take?
Standard International Shipping takes 8-20 business days. Most orders will be dispatched within 3 business days.

How Is the Package Delivered?
Delivery methods vary by location and product. Packages may be left at your home, mailbox, porch, or local post office.

How Much Do You Charge for Shipping?
We offer FREE shipping worldwide!

From Where Is My Package Shipped?
Our warehouses are located in China and the United States, with most orders shipping from China.

RETURNS & REFUNDS
What If I Receive a Damaged/Faulty Product?
If you receive a damaged or faulty item, please send us photographic or video proof of the damage, and we will promptly send you a replacement.

AFTER PURCHASE
I’ve Put a Wrong Shipping Address/Chose the Wrong Variant! Can I Change?
Contact us at support@gokin.store as soon as possible. We may be able to assist, but we cannot guarantee changes once processing has begun.

My Package Is Stuck in Customs, What Can I Do?
Customs and postal services are separate entities; delays caused by them are not our responsibility. Customs charges and taxes are the recipient's responsibility. For further details, contact your local customs office.

Can I Change My Shipping Address?
After placing an order, changes are challenging due to immediate processing. Contact customer service promptly, and we will do our best to assist you. Ensure all information is correct to avoid delivery issues.